Terms & Conditions

EC Eco Energy ("the Company", "we", "us", "our") provides commercial solar panel installation, battery storage systems, electric vehicle charging infrastructure, and heat pump installation services for business premises across Essex and East London.

These terms and conditions ("Terms") apply to all services provided by the Company. By accepting a quotation or entering into a contract with us, you ("the Client", "you", "your") agree to be bound by these Terms in their entirety.

Our services include, but are not limited to: initial site surveys and energy assessments; system design and engineering; procurement of equipment and materials; installation and commissioning; grid connection applications (G99/G98); MCS certification and registration; and aftercare and maintenance services.

All quotations provided by the Company are based on the information available at the time of the site survey and are valid for a period of 30 calendar days from the date of issue, unless otherwise stated in writing.

Quotations are subject to a satisfactory structural survey of the premises. Should additional work be required following the structural survey that was not apparent at the time of the initial quotation, we reserve the right to issue a revised quotation reflecting the additional requirements.

Prices quoted are exclusive of VAT unless expressly stated otherwise. Commercial solar installations may qualify for reduced-rate VAT (currently 0% for qualifying energy-saving materials under the government's VAT relief scheme). We will advise on the applicable VAT rate at the time of quotation.

Any changes to the scope of work requested after acceptance of a quotation may result in a revised price and amended project timeline. All variations must be agreed in writing by both parties before work commences on the varied elements.

A binding contract is formed when the Client returns a signed acceptance of our quotation together with payment of the deposit specified in the quotation document. Verbal acceptance, email confirmation, or payment of the deposit (whichever occurs first) shall also constitute acceptance of these Terms.

Upon acceptance, the Company will issue a written order confirmation, which together with the quotation, these Terms, and any supplementary documentation forms the complete agreement between the parties.

The Company reserves the right to decline any order at our discretion. In such circumstances, any deposit paid will be refunded in full within 14 working days.

Unless otherwise agreed in writing, the following payment schedule applies:

• Deposit: 25% of the total contract value, payable upon acceptance of the quotation. This deposit secures your installation slot and initiates the procurement of materials.
• Pre-installation payment: 50% of the total contract value, payable no later than 5 working days before the scheduled installation start date.
• Final payment: the remaining 25% of the total contract value, payable within 14 calendar days of system commissioning and handover.

Payment may be made by bank transfer (BACS), cheque, or other method agreed in writing. We do not accept payment by credit card for amounts exceeding five thousand pounds.

Late payments will incur interest at the rate of 4% above the Bank of England base rate, calculated on a daily basis from the due date until the date of payment, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

The Company reserves the right to suspend work if payments are not received in accordance with the agreed schedule. Title to all equipment and materials remains with the Company until full payment has been received.

The Company will carry out all installation work in a professional and workmanlike manner, in accordance with current Building Regulations, BS 7671 (IET Wiring Regulations), MCS installation standards, and all applicable health and safety legislation.

The Client is responsible for providing safe and unimpeded access to the installation site during the agreed working hours. If access is restricted, delayed, or revoked by the Client, any resulting additional costs or delays shall be borne by the Client.

Estimated installation dates are provided in good faith but are not guaranteed. The Company shall not be liable for delays caused by factors beyond our reasonable control, including but not limited to: adverse weather conditions, supply chain disruptions, DNO connection delays, planning authority decisions, or force majeure events.

Where delays arise, the Company will use reasonable endeavours to minimise their impact and will keep the Client informed of any revised timelines.

Upon completion of the installation, the Company will commission the system, carry out all necessary testing, and provide the Client with a comprehensive handover pack including MCS certificates, electrical test certificates, product manuals, and warranty documentation.

The Company provides the following warranty coverage:

• Workmanship warranty: a minimum of 10 years from the date of commissioning, covering all installation workmanship carried out by the Company, including roof penetrations, cable routing, and electrical connections.
• Product warranties: all equipment is supplied with the manufacturer's standard warranty. Solar panels are typically covered by a 25-year performance warranty and a 12-year product warranty. Inverters are typically covered by a 5 to 10-year manufacturer warranty, with extended warranty options available.
• Roof warranty: where the Company carries out roofing work as part of the installation (such as mounting system installation), we warrant that the roof will remain watertight for a minimum of 10 years from commissioning.

Warranties are subject to the system being maintained in accordance with the maintenance guidelines provided in the handover pack. Warranties do not cover damage caused by third parties, acts of nature, misuse, unauthorised modifications, or failure to follow recommended maintenance procedures.

Warranty claims should be submitted in writing to info@ececoenergy.com. The Company will respond to warranty claims within 5 working days and arrange remedial work within a reasonable timeframe.

Nothing in these Terms shall limit or exclude the Company's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded or limited under English law.

Subject to the above, the Company's total aggregate liability under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total contract value.

The Company shall not be liable for any indirect or consequential losses, including but not limited to: loss of profits, loss of business, loss of revenue, loss of anticipated savings, or loss of goodwill.

Any energy generation estimates provided by the Company are based on industry-standard modelling tools and historical irradiance data. Actual generation will vary depending on weather conditions, shading changes, grid constraints, and other factors. Generation estimates are not guarantees, and the Company shall not be liable if actual generation differs from estimated figures.

The Client may cancel the contract at any time by providing written notice to the Company. The following cancellation terms apply:

• Cancellation before equipment procurement: the deposit will be refunded in full, less a reasonable administration fee of two hundred and fifty pounds (plus VAT) to cover the costs of the site survey, system design, and administrative work already completed.
• Cancellation after equipment procurement but before installation: the Client shall be liable for the cost of all equipment and materials already ordered or delivered, plus the administration fee described above. Any restocking fees charged by suppliers will be passed on to the Client.
• Cancellation during installation: the Client shall be liable for the full cost of work completed to date, all equipment and materials procured, and any reasonable costs incurred in making the site safe and removing partially installed equipment.

The Company may cancel the contract by providing written notice if the Client is in material breach of these Terms, including failure to make payments in accordance with the agreed schedule. In such circumstances, the Client shall remain liable for all costs incurred by the Company up to the date of cancellation.

In the event of a dispute arising under or in connection with these Terms, the parties agree to follow this dispute resolution procedure:

• Step 1 - Direct negotiation: the parties shall first attempt to resolve the dispute through good-faith negotiation. Either party may initiate this process by giving written notice of the dispute to the other party. The parties shall meet (in person or by video call) within 14 calendar days to attempt resolution.
• Step 2 - Mediation: if the dispute is not resolved within 28 calendar days of the initial notice, either party may refer the matter to mediation administered by the Centre for Effective Dispute Resolution (CEDR). The cost of mediation shall be shared equally between the parties.
• Step 3 - RECC dispute resolution: as a RECC member, the Company participates in the RECC independent dispute resolution service. The Client may refer the dispute to RECC at any stage as an alternative to the steps above.
• Step 4 - Legal proceedings: if the dispute is not resolved through negotiation, mediation, or RECC dispute resolution, either party may commence legal proceedings. These Terms shall be governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

Entire agreement: these Terms, together with the quotation and order confirmation, constitute the entire agreement between the parties and supersede all prior discussions, representations, and agreements.

Severability: if any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Waiver: no failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right.

Assignment: the Client may not assign or transfer any rights or obligations under the contract without the prior written consent of the Company.

Force majeure: neither party shall be liable for any failure or delay in performing its obligations under the contract where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: natural disasters, pandemics, government actions, war, terrorism, industrial action, supply chain disruption, or utility failures.

For questions about these Terms, please contact us at info@ececoenergy.com or call 01279 295630.